• Home
• 
• Electric Skateboards
• 
• Stowboard
• 
• Video Gallery
• 
• Press
• 
• Safety
• 
• Blog
• 

Home » About Us » FAQ » What can I do if I have received a faulty/damaged product? 

What can I do if I have received a faulty/damaged product?

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us. Once we have checked the item for it's fault, will will send you a replacement and refund the cost of sending the item back to us. Refunds are done at the managers discretion. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method, however, we will not accept extra charges for Fed Ex or other overnight courier services.

Please make sure that you have clearly read any instructions that have come with the product, or may be displayed on our website and made sure that you have inserted the batteries correctly, if required. Products found not to be faulty when they come back to us will be sent back to you at your cost. Please note that our return policy also applies.

Top of Page